General Information
Commissioner
Karen Marcum
Phone Numbers
315-785-3000
Emergencies: Dial 911
Location
Jefferson County Department of Social Services
250 Arsenal Street
Watertown,
NY
13601

Hours
September – June
Monday – Friday
8:30 a.m. - 5:00 p.m.

July and August
Monday - Friday
8:30 a.m. – 4:00 p.m.

Home Energy Assistance Program

Home Energy Assistance Program (HEAP)

The NYS Home Energy Assistance Program (HEAP) is a federally funded program that assists low-income residents of New York in meeting their home energy needs. The HEAP program is comprised of Regular Benefit, Emergency Benefit, and Weatherization components. The 2025-26 HEAP season opened on December 1st, 2025. Emergency HEAP is open effective January 2, 2026.  If you have a heating emergency, please contact our agency to apply for Emergency HEAP.Picture with text that says Home Energy Assistance Program.

How Do I Apply?

  • Online at myBenefits.ny.gov
  • Request an application by mail Printable Application
         OR by phone at (315) 785-3229
  • Print an application at home: HEAP application (LDSS-3421), AND
         Mail to: Jefferson County Dept. of Social Services 
                      250 Arsenal Street 
                      Watertown, NY 13601
  • In person at the Jefferson County Department of Social Services 

Picture of a thermometer.